Terms of Service

Last updated: 2026-05-14

These terms govern your use of the Nage Platform operated by Nage AI Inc. ("Nage", "we", "us"). By signing up or using the API you agree to them. If you don't agree, don't use the platform.

1. Account

• You must be 16 or older. Business signups must be made by an authorized representative.
• One account per legal entity. Sharing API keys across orgs violates these terms.
• You are responsible for safeguarding your API keys + JWT tokens. Rotate at /dashboard/keys if compromised.
• We may suspend or terminate accounts that violate these terms or our Acceptable Use Policy below.

2. Subscription tiers

• SURFACE (free) — 30,000 requests/month, shared FACIES, no SLA
• PRO — $49/mo or $490/yr — 300,000 requests/month
• TEAM — $99/mo or $990/yr — 1M requests/month
• BUSINESS — $199/mo or $1,990/yr — 5M requests/month
• MANTLE (Enterprise) — custom contract, unlimited usage, SLA, sales: sales@nage.ai

Tier limits are enforced per-org. Hitting the cap returns HTTP 429 + a reset timestamp. Upgrading lifts the cap immediately; downgrading takes effect at the next billing cycle.

3. Billing

• Paid tiers bill monthly or annually via Stripe. We never see card numbers.
• All fees are exclusive of applicable taxes. Tax is collected based on your billing address.
• Refunds: pro-rated within 14 days of subscription start. After 14 days, no refunds unless required by law.
• Invoices issued via Stripe. Payment failures result in 7-day grace period, then service degradation to SURFACE tier (existing data preserved).

4. Your content

• You retain ownership of all content you upload (documents, prompts, queries).
• You grant us a limited license to store + process your content solely to operate the platform.
• We do NOT use your content to train models other customers see. Your VARVEs and queries stay scoped to your org.
• Marketplace VARVEs you publish are licensed to buyers per the listing terms; revenue share is 70/30 (seller/platform) once Stripe Connect ships.

5. Acceptable Use Policy

You may not use Nage to:

• Generate or distribute illegal content, including CSAM, terrorist content, or content that violates applicable law.
• Generate content intended to defraud, harass, or cause physical/financial harm to identified individuals.
• Reverse-engineer the platform, attempt to extract base model weights, or circumvent rate limits or RBAC controls.
• Use the platform to build a competing AI inference service that resells our compute.
• Submit data containing CSAM, weapons-of-mass-destruction synthesis instructions, or other prohibited content as defined by our regional regulators (EU AI Act high-risk applications require an explicit MANTLE contract).

We use mechanical content moderation on inputs + outputs. Violations may result in suspension without refund.

6. EU AI Act compliance

Nage maintains two separate append-only audit logs, by concern:

• ai_act_audit_log — agent decisions + human overrides of automated safety gates (deploy promote, canvas HITL, override-with-reason). Retained for the lifetime of the AI system plus 10 years per Article 12.
• profile_audit_log — user-data lifecycle (profile updates, selective forgetting, full erasure, exports, conflict reconciles). Stores field-name diffs and counts only; never raw values or PII. Append-only enforced by PostgreSQL RULEs (UPDATE and DELETE become no-ops). Survives all GDPR erasures as the compliance tombstone of “user X requested erasure on date Y.”

If your application is a high-risk AI system under Annex III of the EU AI Act, contact sales@nage.ai for a MANTLE contract with explicit compliance terms before shipping to production. SURFACE / PRO / TEAM / BUSINESS tiers are not intended for high-risk applications.

6a. SEP (Extension Protocol) — your responsibilities

When you register a SEP Application (/dashboard/sep), the issued sep_secret is shown once and hashed at rest; we cannot recover it. Treat it like an API key:

• Never commit secrets to source control or expose them in client-side bundles.
• Rotate when team members rotate (POST /sep/applications/{id}/rotate).
• Revoke immediately if compromise is suspected (DELETE /sep/applications/{id}).
• Configured webhook URLs must be HTTPS and reachable from the public internet. We reject private IP ranges (anti-SSRF) and reserve the right to disable delivery to URLs that consistently fail.
• Cross-tool memory conflicts are surfaced at /dashboard/memory?view=conflicts. Reconciling a conflict adjusts your own profile weights and writes an audit row; no other org's data is affected.

7. Service availability

• Paid tiers: target 99.5% monthly uptime, measured at status.sedim.ai
• SURFACE tier: best effort, no uptime guarantee
• MANTLE: per-contract SLA
• Planned maintenance announced via status page + email at least 48h in advance

8. Disclaimers

The platform is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Model outputs may be incorrect, biased, or harmful. You are responsible for verifying outputs before relying on them for high-stakes decisions.

9. Limitation of liability

To the maximum extent permitted by law, Nage's aggregate liability for any claim arising from or related to the platform is limited to the amount you paid in the 12 months preceding the claim. Nage is not liable for indirect, incidental, consequential, special, or punitive damages.

10. Governing law

These terms are governed by the laws of Türkiye. Disputes are resolved in the courts of Istanbul, Türkiye, unless your jurisdiction provides non-waivable consumer rights, in which case those apply.

11. Changes

We will notify registered users by email at least 30 days before material changes take effect. Continued use after the change date constitutes acceptance.

12. Contact

Legal: legal@nage.ai. Billing: billing@nage.ai. General: contact.

Also see: Privacy Policy · Security